Frequently Asked Questions
Everything you need to know about leveling up your gaming experience.
What are your shipping rates and delivery times?
We offer standard and expedited shipping. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
Do you offer a warranty on gaming peripherals?
Yes, all Paidia Gaming hardware and peripherals come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and in like-new condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products compatible with both PC and consoles?
Most of our headsets and controllers are cross-platform compatible. Please check the 'Technical Specifications' section on the individual product page to confirm compatibility with your specific system.